Shipping policy

At CONNOR LYONS, we are committed to delivering fresh, premium New Zealand seafood to your door with reliable, fast, and secure international shipping. Below is our clear and transparent shipping policy for all global orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays, ensuring your order leaves our warehouse in optimal condition.
2. International Shipping & Delivery Time
We offer worldwide shipping for all our seafood products. Our standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics, and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your order’s total weight, volume, and delivery destination. The exact shipping fee will be clearly displayed at checkout before you complete payment. We guarantee no hidden charges or extra fees for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes, or processing fees, which are determined solely by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized cold-chain and shockproof packaging materials for all orders. Our customized packaging effectively protects products from extrusion, damage, and temperature changes during international transit, fully locking in the freshness of New Zealand seafood. For high-value orders, you can purchase optional shipping insurance at checkout for extra safety and peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive damaged packaging, leakage, or deformed goods, please take clear photos, refuse to sign for the package, and contact our support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a valid claim with detailed photos and videos to our customer service within 48 hours of delivery. We will verify the issue quickly and provide reasonable solutions including replacement, refund, or compensation.
7. Customer Shipping Assistance
If you have any questions about order processing, shipping tracking, customs clearance, or delivery issues, our professional customer support team is always available to help. Feel free to contact us anytime, and we will reply and resolve your problems as soon as possible.
Thank you for shopping with CONNOR LYONS!
We keep optimizing our logistics and packaging services to bring you a safe, fresh, and worry-free seafood shopping experience.